Everyone receiving Australian Government funded aged care has the right to:
- Safe and high-quality care and services.
- Be treated with dignity and respect.
- Have their identity, culture and diversity valued and supported.
- Live without abuse and neglect.
- Be informed about their care and services in a way they understand.
- Access all information about themselves, including information about their rights, care and services.
- Have control over and make choices about their care, and personal and social life, including where choices involve personal risk.
- Have control over, and make decisions about, the personal aspects of their daily life, financial affairs and possessions.
- Their independence.
- Be listened to and understood.
- Have a person of their choice, including an aged care advocate, support them or speak on their behalf.
- Complain free from reprisal, and to have their complaints dealt with fairly and promptly.
- Personal privacy and to have their personal information protected.
- Exercise their rights without it adversely affecting the way they are treated.