FAQ's

For more information about fulltime Residential or Respite Care please phone 02 6374 2222

For more information about Home Care options and packages, please phone 02 6374 2088

Wenonah Lodge accepts low care and some high care residents that are suitable to our level of services.

We pride ourselves on having an “ageing in place” policy that enables many of our residents to remain at Wenonah for the rest of their lives.

Yes, one of our 25 rooms is dedicated to Respite Residential Care for non-permanent residents who can stay for periods of 2 weeks up to 9 weeks in each financial year.

Residential accommodation is priced according to your assets – and is different for everyone because of their individual circumstances. In order to fully understand your particular fees, you will need to speak directly with us. Please Ph 6374 2222 or go to the Applications section of our website.

Home Care is undergoing a huge reform beginning 1/7/2025 with the introduction of the New Aged Care Act.  

You can gain the assistance you require by either registering on the MyAged Care website or phoning Wenonah Community Care on 6374 2088 and making arrangements for a staff member to assist you to do this. To see the kind of services we offer in your home, please see Home Care.

The Commonwealth Home Support Programme (CHSP) is an entry-level aged care program that helps older Australians stay independent and safe in their own homes with the provision of a little bit of added help. It offers essential services such as: domestic assistance (e.g. cleaning, laundry), meals and food preparation, social support including transport, home maintenance (lawns). You can find out more here.

From 1 November 2025, the Australian Government introduced the new Support at Home program. This program replaces Home Care Packages (HCP), and some other home-based supports, streamlining services into one simplified, nationally consistent model. The goal is to make aged care services more personalised, transparent, and easier to navigate for older people and their families. You can find out more here.

The first step is to have an assessment completed by ACAT (Aged Care Assessment Team) who will talk to you about your needs and decide the level of care you need. You can do this by registering on the MyAgedCare website or phone 1800 200 242 or phone our office 02 6374 2222 and we can assist you to do this.

Yes, our trained staff will take into account specific dietary requirements and adjust our menus to care for your specific dietary needs.

Your family is welcome to visit any time between the hours of 09.00 to 21:00 7 days a week. Visitation outside of these hours can be considered for varying circumstances, such as end of life care.

We maintain a respectful environment for all residents and ask all visitors to read and adhere to our visitation policy.

Yes, you can. You can even go on holidays with family or friends. Each permanent resident gets 52 days of social leaver per annum.

Yes. When there is an infrequent time when there is not a Registered Nurse on overnight, then another local registered nurse is on call.

Yes, one of our 25 rooms is dedicated to Residential Respite Care for non-permanent residents who can stay for periods of 2 weeks up to 9 weeks.

Clothing: Your day and night clothes. We operate a laundry on site, ensuring you always have clean and fresh clothing to wear. We request that all of your clothing is marked with your name on it before arrival, or as needed, our staff can help you with this task when you arrive.

Photos, pictures: If you would like to bring photos or pictures, our maintenance team will assist you in placing them in your room.

TV: Respite residents will have access to a TV in their room, however all of our other permanent residents are required to bring their own TV.  It is necessary to have these checked and tagged by a qualified electrician before you arrive.

Toiletries: Whilst general toiletries are provided, please bring along anything special that you prefer for your own private use.

Medications and Vitamins: All your medications and vitamins should be brought with you. These will be placed in webster packs and distributed according to your health care providers prescription.

Well behaved pets are welcome to visit, however, we are afraid permanent pets are not allowed as we may have residents or staff who suffer from allergies and the like.

When you are staying on respite, a television is provided, but when you become permanent you will need to provide your own TV. You will need to ensure that your television has been checked and tagged by a qualified electrician before your arrival.

Most residents choose to get an easy-to-use mobile phone that looks like an old, fixed phone.

Yes you can manage your own medications if your doctor advises our staff that it is safe for you to continue do so.

Our residents have their medications packed into 7 day webster packs by Gulgong Dispensary and delivered to us at Wenonah Lodge. Our RNs complete a comprehensive medication management assessment with all residents to ensure safe practice of administration is in place.

Yes, residents may choose to see their own doctor at their doctors Practice. In this case the resident’s family or representative will be asked to assist the resident to attend those appointments.

At Wenonah Lodge we have a medical clinic once a week via our Telehealth Services, our Telehealth Doctor will periodically visit our residents at the Lodge. We also have access to a nurse practitioner who can assist when we can’t access a medical officer.